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Criteria for urgent residential repairs
What counts as urgent repairs? An urgent repair is any work necessary to repair or remedy the following:
- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of the gas, electricity or water supply
- An appliance, fitting or fixture provided by the landlord which is not working properly and causes a substantial amount of water to be wasted.
- Any fault or damage that makes the rented premises unsafe or insecure
- A serious fault in a lift or staircase in the rented premises
- Any damage of a prescribed class
- For a residential property only; not commercial
How urgent repairs should be handled
If repairs are urgent, the tenant should make all reasonable efforts to contact the agent so they can fix the problem.
If the agent is unavailable we advise you to use our Emergency service as follows;
If all steps have been taken and the problem is not resolved, you have the right to attend to this matter and organise your own trades person.
If you cannot get the agent to respond quickly or at all, you can organise the repairs yourself up to a maximum of $1000.00.
A landlord is liable to reimburse the tenant the reasonable cost of the repairs or $1000.00 whichever is less.
An item that uses or supplies water, which does not have an A rating and is unable to be repaired should be replaced with an A rated item. Products with this efficiency rating do not waste water and may save money.
The tenant should keep a record of the steps they took to contact the agent and retain all receipts.
The agent has 14 days to reimburse the tenant. Tenants cannot deduct the cost of repairs from their rent.
Please note this is for Residential Tenants only. Commercial Tenants must not organise repairs themselves.